Wednesday, June 8, 2016

Christian Brothers Automotive Granbury - Taking Service To A New Level

When you find a mechanic shop that offers quality work and great customer service you tend to stick with them.

Such is the case of Christian Brothers Automotive in Granbury, Texas.

On Friday, June 3rd, my wife and I left town for a long weekend. My step son and his girlfriend had driven to Arlington, Texas, on an errand – about 50 miles away. Late in the afternoon his car broke down, still in Arlington.

Thinking the breakdown could be related to repairs done the day before, he called Christian Brothers in Granbury because they had done the work. Then he called me, wondering what to do since they had no way to get home. But we were over 2 hours away.

Pete, the Service Manager of Christian Brothers, called me to make sure I knew what was going on. They called the Christian Brothers shop in Arlington, made arrangements for my step-son's car to be checked out there, and arranged a tow truck to get the car to the shop.

I told Pete where we were and that I wasn't sure how my step-son was going to get home. Pete told me that Mike Loter, the owner of the Granbury shop, was going to drive to Arlington and bring them home.

With rush hour traffic and a couple of accidents slowing things down, Mike's mission of mercy took about 2½ hours.

Where else do you find service like that – where a business owner not only goes out of his way to help a customer but volunteers his own time to do it?

As it turned out, the breakdown was a failure of some particular parts on the car rather than being related to the repairs done the day before. The Christian Brothers shop in Arlington fixed it on Monday (Christian Brothers is not open on Saturday or Sunday because they want their employees to have family time) and told us, when we picked up the car, that if ever we're in Arlington and have car trouble to call them and they will help us in any way they can.

The Christian Brothers Automotive franchise offers quality work and outstanding customer service. The Granbury shop, and in particular Mike and Pete, go above and beyond that standard. That is why they will always have my business - and my friendship.

Thank you, gentlemen, for your assistance on Friday. You truly lived up to the company motto: Love your neighbor as yourself - Matthew 22:39  

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